Frequently Asked Questions
Everything you need to know about our premium loose leaf teas and accessories.
How should I store my loose leaf tea to keep it fresh?
To maintain optimal flavor, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. We recommend using airtight tins or opaque bags rather than glass jars.
What is the standard shipping time for orders?
We typically process and ship orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days to arrive, depending on your location.
Do you offer organic or caffeine-free options?
Yes, we carry a wide selection of certified organic teas as well as a variety of naturally caffeine-free herbal tisanes and fruit infusions.
What is your return policy for food products?
Due to the perishable nature of tea, we cannot accept returns on opened packages. However, if there is an issue with your order or a product is damaged, please contact us within 14 days for a replacement or store credit.
How much caffeine is in a typical cup of tea?
Caffeine levels vary by tea type: Black and Matcha teas generally have the most, followed by Oolong, Green, and White teas. Herbal teas are naturally caffeine-free.
Do you provide wholesale opportunities for cafes or retailers?
Absolutely. We offer wholesale pricing for businesses looking to serve or sell ArtfulTea. Please visit our Wholesale page to submit an inquiry and view our bulk catalog.